Tag Archives: social media messaging

Infinite Touches—Finding Social Media Brand Evangelists

In the previous post in this series, Scaling Social Media with Infinite Touches, we talked about brand evangelists (don’t call them ambassadors) and a bit about our Infinite Touches™ process. Let’s take a look at  how you can find brand … Continue reading

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Scaling Social Media with Infinite Touches

In the previous posts in this series, beginning with Social Media is Not Advertising. Duh!,  we talked about the proper uses of social media (not traditional advertising), the lessons of Obama’s 2012 campaign (microsegmentation), and a little bit about our Infinite Touches™ process … Continue reading

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Social Media with a Slow Hand

Back in the day, I was confused when I heard that guitar god Eric Clapton’s nickname was Slow Hand. His playing, always tasty, always appropriate, seemed fast enough for me. But as I pondered this apparent contradiction I noticed that, … Continue reading

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Infinite Touches vs. Advertising

In the previous posts in this series, Social Media is Not Advertising. Duh!, It’s the End of Segmentation As We Know It (And I Feel Fine) and Infinite Touches – Segmentation on Steroids we talked about the proper uses of social media (not traditional advertising), … Continue reading

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Infinite Touches – Segmentation on Steroids

In the previous posts in this series, Social Media is Not Advertising. Duh! and It’s the End of Segmentation As We Know It (And I Feel Fine) we took a look at brand marketers’ penchant for seeing social media as … Continue reading

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It’s the End of Segmentation As We Know It (And I Feel Fine)

OK, it’s a sensationalist headline. I don’t really think segmentation should be ditched. Far from it. But segmentation based on high-level, limited demographics and not behavior is dead in brand marketing because it ignores the real promise of social media. … Continue reading

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