Creating Social Media Content


In our previous post, How Will You Speak on Social Media?, we talked about how to  communicate on social media by Being a Person. This post we talk about creating social media content.

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Content

At the risk of you thinking we’re getting too carried away with numbers of letters, we’d like to mention just one more set, concerning content: Paul Dunay’s list of the Four S’s of Social Media (oddly, in a post entitled The 4 P’s to Social Media Marketing). It pulls ideas from four influential books on online marketing:[1]

  • Tell Good Stories — think Unleashing the Idea Virus[2] by Seth Godin
  • Make them Sticky — think Made to Stick[3] by Chip and Dan Heath
  • Package them to be Shareable — think World Wide Rave[4] by David Meerman Scott
  • Launch them using all available Social Media — think Inbound Marketing[5] by Brian Halligan,  Dharmesh Shah and David Meerman Scott

Telling stories is what we do all the time, offline. This may take the form of gossipy tale-telling, “Can you believe what she said?” or “Did you hear about what happened to Jim?” or more well-developed yarns like “When we finally stopped the car we realized not only was the engine smoking, but we had two flat tires.”

The best way to begin to engage with your community is to tell stories. Stories humanize us, and can set listeners at ease. But stories are just the beginning. You want to establish a dialog — to get your com­munity involved.

Discussion vs. Dialog

Many people call what happens online a discussion. You’ll see terms like “discussion group” used to describe places online where people congregate to talk. But discussion may not be the best term for the kind of interaction you want to foster. You may want something a bit more intimate.

The physicist David Bohm developed an approach to conversation which he called dialogue. Bohm compared dialogue (derived from Greek words implying “a flow of meaning”) with discussion (derived from Latin words implying, “a shaking apart”).

The former is creative and collaborative, the latter analytical and often competitive. Bohm says:

Dialogue is not discussion, a word that shares its root meaning with ‘percussion’ and ‘con­cussion,’ both of which involve breaking things up. Nor is it debate. These forms of conversation contain an implicit tendency to point toward a goal, to hammer out an agreement, to try to solve a problem or have one’s opinion prevail.[6]

The following table, from a paper by Richard Seel[7] indicates some of the differences between the dialogue and discussion:

Dialogue Discussion
Starts with listening Starts with talking
Is about speaking with… Is about talking to…
Focuses on insights Focuses on differences
Is collaborative Is adversarial
Generates ideas Generates conflicts
Encourages reflection Encourages quick thinking
Encourages emergence Encourages lock in

Do you notice anything about the characteristics listed in the right column? They all have a lot in com­mon with traditional push marketing — talking to, adversarial, encourages quick thinking, encourages lock in: This pretty aptly describes the modern television commercial.

In your content, and in your community spaces, you’ll want to target the elements in the left column: listen­ing, speaking with, collaborative, generates ideas.

To do so, make sure your content draws the reader in, rather than aims to make your points. Your con­tent should encourage collaboration and idea generation, rather than focusing on differences or being adversarial. Think of your community spaces as your living room, where, as Chris Brogan says, all the chairs face each other, not your lecture hall, where the chairs all face you.

In addition to these qualities, you’ll want your content to be:

Type of Content

What?

Where?

Educational Service features and benefits Blogs, Website, Twitter, YouTube
Targeted No spam (unlike broadcast media) Facebook, LinkedIn, community ads, engage customers where they are online
Authentic Client reviews and recommendations Website, Blogs, YouTube, real success stories, your real staff!
Valuable “How-To”, Tips & Tricks YouTube, Website, Blogs, Wikis, Communities — don’t be afraid to entertain


Creating Social Media Content is the 54th in a series of excerpts from our book, Be a Person: the Social Operating Manual for Enterprises (itself part of a series for different audiences). We’re just past page 180. At this rate it’ll be a long time before we get through all 430 pages, but luckily, if you’re impatient, the book is available in paper form at bit.ly/OrderBeAPerson and you can save $5 using Coupon Code 62YTRFCV

See the previous posts What is Social Media?, Social Sites Defined, Why Social Media? How is Social Media Relevant to Business? First Steps Toward a Social Media Strategy, and Decide What Your Business Will Do About Social Computing, pt. 1

Next up: Creating Social Media Context


[1] Dunay’s The 4 P’s to Social Media Marketing: bit.ly/acF6Eu

[3] Heath’s Made to Stick: amzn.to/bWG5YB

[4] Scott’s World Wide Rave: amzn.to/d9ptf9

[5] Halligan, Shah, and Scott’s Inbound Marketing: amzn.to/9wuYxY

[6] Dialogue – a Proposal by David Bohm: bit.ly/b1uCPT

[7] Story & Conversation in Organisations: A Survey by Richard Seel: bit.ly/dpnj4Z

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About Social Media Performance Group

Social Media Performance Group is a premier enterprise social media consulting company that offers a unique approach to integrating social media into the enterprise — forget about the tools, it's all about the strategy! Rather than focusing on the tactics (do this or that on LinkedIn, Twitter, YouTube), first we work with you and your senior leadership to comprehend your corporate strategy. Once we understand your strategic objectives and goals, we show you how a comprehensive social media strategy can integrate with and support your corporate strategy. We take an enterprise-wide view based on our unique Enterprise Social Media Framework, which maps social media to all appropriate touchpoints in your enterprise. We go beyond the obvious quick hits — sales and marketing — and help you achieve social-media-driven results in areas such as product development, customer service, and employee engagement and retention. As a result, social media is not just bolted on; it is integrated with, and provides support for, your company's existing strategy and operations, yielding unprecedented results.
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