Measure Social Media Results


In our previous post, Don’t Sweat the Social Hierarchy, we enlarged on our theme from Social Media is the Megaphone and talked about social media as a conversation among equals. In this post, we begin to explore the topic of social media metrics.

ChartAttributionShare AlikeSome rights reserved by Guaravanomics

Measure Results

“The social medium creates many artifacts, or digital breadcrumbs,
that are directly measurable as people participate.
It isn’t just a medium with a message,
but it is also a medium which contains and records actions.”

Marcel LeBrun, CEO, Radian6

As part of your engagement plan, you determined what success looks like, and how to measure it. Without this key exercise, you can easily waste lots of time and money on ineffective use of social computing.

It’s often said, if you can measure it you can manage it, and it’s true. You’ll meet many people who insist that you can’t measure the value that social media brings. These people are only right in a sense — you can’t use many of the old measurements designed for traditional media, and you may need to modify some (cost per thousand impressions or CPM, for example) to make them work with social media.

However, the idea that the online environment — the first man-made environment in history that can totally close the loop between causation and result — is somehow not measurable is dead wrong.

We’ve discussed previously  the idea that half of advertising is wasted. And it’s a crying shame that a fraction of a percent of direct mail has the intended result. Why do others pre­fer these media? Because they’ve managed to achieve predictable results due to a mature measure­ment system. A marketer we know said, essentially, “I know if I drop $75,000 on a direct mail campaign I’ll get a sales bump of X percent. I don’t know what my investment in social media buys me.”

It’s true. The field of social media measurement is in its infancy compared to the giant, mature adver­tising industry. But there are still very good ways to measure your success.


Measure Social Media Results is the 37th in a series of excerpts from our book, Be a Person: the Social Operating Manual for Enterprises (itself part of a series for different audiences). At this rate it’ll be a long time before we get through all 430 pages, but luckily, if you’re impatient, the book is available in paper form at http://bit.ly/OrderBeAPerson and you can save $5 using Coupon Code 62YTRFCV

See the previous posts What is Social Media?, Social Sites Defined, Why Social Media? How is Social Media Relevant to Business? First Steps Toward a Social Media Strategy, and Decide What Your Business Will Do About Social Computing, pt. 1

Next up: Why Should You Track Social Mentions?


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About NextPhase Selling

Social Media Performance Group is a premier enterprise social media consulting company that offers a unique approach to integrating social media into the enterprise — forget about the tools, it's all about the strategy! Rather than focusing on the tactics (do this or that on LinkedIn, Twitter, YouTube), first we work with you and your senior leadership to comprehend your corporate strategy. Once we understand your strategic objectives and goals, we show you how a comprehensive social media strategy can integrate with and support your corporate strategy. We take an enterprise-wide view based on our unique Enterprise Social Media Framework, which maps social media to all appropriate touchpoints in your enterprise. We go beyond the obvious quick hits — sales and marketing — and help you achieve social-media-driven results in areas such as product development, customer service, and employee engagement and retention. As a result, social media is not just bolted on; it is integrated with, and provides support for, your company's existing strategy and operations, yielding unprecedented results.
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