Search Results for: "customer service"

Five Ways To Socialize Your Customer Service Team

See on Scoop.it – Enterprise Social Media “All forms of customer service share the same core Image values. But social media brings in completely new rules of play that you need to educate your social customer service team in.”   … Continue reading

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The New Customer Service Powered By Tech, Social And In Real Time

See on Scoop.it – Enterprise Social Media Back in the day, probably round about 1999, I held a talk about “interactive Branding” at one of the Internet World conferences. The gist: forget about fancy graphics and the likes. Branding on … Continue reading

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Social Media Customer Service is a Failure – Frank Eliason, Citibank

See on Scoop.it – Enterprise Social Media “Frank Eliason made his bones as a VIP while leading the social media charge at Comcast. “   Eliason became famous by putting a human face on Comcast, solving customers’ problems via Twitter. … Continue reading

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StratVantage Consulting, LLC — Mike’s Take on the News 07/16/01

From Evernote: StratVantage Consulting, LLC — Mike’s Take on the News 07/16/01 Clipped from: http://www.stratvantage.com/news/071601.htm The News – 07/16/01 How Not to Be an Online Grocer In the wake of Webvan’s recent closing, another online grocer, HomeRuns, serving Boston and … Continue reading

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How to Create a Social Support Team | Social Media Examiner

See on Scoop.it – Enterprise Social Media Customer service: Learn how you can create a free or low-cost social support team. Mike Ellsworth‘s insight: I love this article. It has good recommendations for adding social to your support function. We … Continue reading

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Setting Up Twitter

In our previous post, Create a LinkedIn Ad, we closed out our series on LinkedIn, and talked about the benefits of creating a LinkedIn ad and discuss how this is accomplished. By the way, we go into much more detail about our … Continue reading

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Who is On LinkedIn

In our previous post, Using LinkedIn to Search for Talent, we continued our series with a discussion on how to find and recruit talent on LinkedIn.  In this post, we continue with a look at who is on LinkedIn, including a … Continue reading

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Bridging the Gap Between Lawyers and Social Media Managers

See on Scoop.it – Social Selling for Lawyers Best quote from this article: “Remind the lawyers that social media can help with risk management. Who’s more likely to become the lead plaintiff in a class action lawsuit? The disgruntled customer … Continue reading

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What is Digital Service Design?

See on Scoop.it – Enterprise Social Media “A beginner’s guide to the concepts underlying the NEXT Service Design conference to be held in October.”   You perhaps have heard of a concept called Design Thinking. It has grown out of … Continue reading

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Why Should You Track Social Mentions?

In our previous post, Measure Social Media Results, we began to explore the topic of social media metrics. In this post, we examine the reasons why you might want to track what people are saying about you on social media. … Continue reading

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